GOV.UK Interaction Designer — Martin Gray

I am a Senior Interaction Designer contractor specialising in GOV.UK services, accessibility compliance and complex public sector digital systems.

With over 20 years digital experience and multiple contract roles across UK government departments, I support multidisciplinary teams to deliver standards-compliant, user-centred services at pace.

What I deliver as an government interaction designer

As an experienced contractor, I embed quickly and contribute from day one. I design solutions that are usable, accessible and aligned with the GOV.UK Design System. I bring practical delivery experience across:

• Discovery, Alpha, Beta and Live phases
• Service standard assessments
• Complex authenticated user journeys
• High-risk or high-volume government services

GOV.UK & private sector experience

My work has focused on simplifying complex processes, reducing friction in multi-step journeys and ensuring WCAG compliance. I have delivered contract roles across:

• Revenue and Customs (HMRC) - Tax services digitisation
• Department for Work and Pensions (DWP) - PIP case review tools
• Planning Inspectorate - Appeals process redesign
• DLUHC Planning Data digital services

How I work

I move confidently from sketch to wireframe to tested prototype using the GOV.UK Prototype Kit and HTML/CSS where required. I am comfortable working within:

• Agile government teams
• Digital transformation programmes
• Legacy system modernisation
• Enterprise environments

View My Work