Interaction designer contractor

I am a Senior Interaction Designer contractor specialising in GOV.UK services, accessibility compliance and complex public sector digital systems.

With over 20 years digital experience and multiple contract roles across UK government departments, I support multidisciplinary teams to deliver standards-compliant, user-centred services at pace.

What I deliver as an interaction designer

As an experienced contractor, I embed quickly and contribute from day one. I design solutions that are usable, accessible and aligned with the GOV.UK Design System. I bring practical delivery experience across:

Discovery, Alpha, Beta and Live phases
Service standard assessments
Complex authenticated user journeys
High-risk or high-volume government services

GOV.UK & private sector experience

My work has focused on simplifying complex processes, reducing friction in multi-step journeys and ensuring WCAG compliance. I have delivered contract roles across:

Revenue and Customs (HMRC) - Tax services digitisation
Department for Work and Pensions (DWP) - PIP case review tools
Planning Inspectorate - Appeals process redesign
DLUHC Planning Data digital services

Accessibility & standards

I work closely with researchers, developers and content designers to ensure services are usable for all users. I design to meet:

WCAG 2.2 standards
GOV.UK Service Standard
Inclusive design best practice

Why hire an Interaction designer contractor?

I operate effectively within governance and assurance environments and remain calm and delivery-focused under scrutiny.. Hiring an experienced interaction design contractor allows you to:

Increase delivery capacity quickly
Improve service usability before assessment

How I work

I move confidently from sketch to wireframe to tested prototype using the GOV.UK Prototype Kit and HTML/CSS where required. I am comfortable working within: